Breezily Apocalyptic: Silicon Valley Vs. The World

Technology can be an answer to incompetence and inefficiency. But it has little to say about larger issues of justice and fairness, unless you think that political problems are bugs that can be fixed by engineering rather than fundamental conflicts of interest and value. Evgeny Morazov, in his new book “To Save Everything, Click Here,” calls this belief “solutionism.” Morozov, who is twenty-nine and grew up in a mining town in Belarus, is the fiercest critic of technological optimism in America, tirelessly dismantling the language of its followers. “They want to be ‘open,’ they want to be ‘disruptive,’ they want to ‘innovate,’” Morozov told me. “The open agenda is, in many ways, the opposite of equality and justice. They think anything that helps you to bypass institutions is, by default, empowering or liberating. You might not be able to pay for health care or your insurance, but if you have an app on your phone that alerts you to the fact that you need to exercise more, or you aren’t eating healthily enough, they think they are solving the problem.”

Steven Johnson, the author of many books about technology, recently published “Future Perfect: The Case for Progress in a Networked Age.” Johnson argues that traditional institutions and ideologies are giving way to a new philosophy, called “peer progressivism,” in which collective problems are solved incrementally, through the decentralized activity of countless interconnected equals—a process that mirrors the dynamics of the Internet. In politics, peer progressivism could mean the rise of “citizen journalists” tweeting and posting on social media, or an innovation that Johnson calls “liquid democracy,” which would allow you to transfer your vote to a friend who is more knowledgeable about, say, the school board. In this thin book, Johnson takes progress as a given, without seriously considering counter-arguments about stagnation and decline. It would be foolish to argue that America’s mainstream media and political system are functioning as they should, but it’s worth wondering if “peer networks” really have the answers. An essay in the journal New Media & Society, by Daniel Kreiss, of Yale; Megan Finn, of Berkeley; and Fred Turner, of Stanford, points out that a system of “peer production” could be less egalitarian than the scorned old bureaucracies, in which “a person could achieve the proper credentials and thus social power whether they came from wealth or poverty, an educated family or an ignorant one.” In other words, “peer networks” could restore primacy to “class-based and purely social forms of capital,” returning us to a society in which what really matters is whom you know, not what you could accomplish.

A favorite word in tech circles is “frictionless.” It captures the pleasures of an app so beautifully designed that using it is intuitive, and it evokes a fantasy in which all inefficiencies, annoyances, and grievances have been smoothed out of existence—that is, an apolitical world. Dave Morin, who worked at Apple and Facebook, is the founder of a company called Path—a social network limited to one’s fifty closest friends. In his office, which has a panoramic view of south San Francisco, he said that one of his company’s goals is to make technology increasingly seamless with real life. He described San Francisco as a place where people already live in the future. They can hang out with their friends even when they’re alone. They inhabit a “sharing economy”: they can book a weeklong stay in a cool apartment through Airbnb, which has disrupted the hotel industry, or hire a luxury car anywhere in the city through the mobile app Uber, which has disrupted the taxi industry. “San Francisco is a place where we can go downstairs and get in an Uber and go to dinner at a place that I got a restaurant reservation for halfway there,” Morin said. “And, if not, we could go to my place, and on the

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